Students’ zone

etudiants

OPUS Card and Reduced Rate

Starting August 1st get a valid Photo OPUS Card to benefit from a reduced rate in September.

Click here to download the form.

Visit the Back-to-school section for more details.

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Between two stops

Women who want to get off between two stops after 8 pm in the evening in order to be closer to their home can mention this to their driver. If it is possible the driver will be glad to oblige.

Online student card

ELIGIBILITY

What are the eligibility requirements?
  • A student ID card from the school you are attending.
  • Being a full-time student.
  • Having a Québec mailing address.

You will, however, have to go in person to a METROPOLITAN TICKET OFFICE if:

  • You are a part-time student attending two separate schools but your credit or course load equals that of a full-time student.
  • You do not have a Québec mailing address.
  • You are a paratransit user.

Go to our website for the locations of the metropolitan ticket offices and the documents you will need to bring.

 

MAIL DELIVERY

How long will it take to receive my OPUS card in the mail?
  • Seven (7) business days. If you do not receive your card after 7 business days, call the CUSTOMER CONTACT CENTRE – Monday to Friday 6:30 a.m. to 8 p.m., Saturday 8 a.m. to 5 p.m., Sunday 8 a.m. to 12 p.m./1 p.m. to 5 p.m., and during bus service hours on statutory holidays.

ONLINE PAYMENTS

My transaction was denied. What do I do?
  • Make sure the billing details match the credit cardholder information (e.g. cardholder mailing address on file).
  • If you’re still experiencing problems, contact your credit card issuer directly or reach out to our CUSTOMER CONTACT CENTRE at 450 688-6520 MONDAYS TO FRIDAYS BETWEEN 6:30 A.M. AND 8 P.M., SATURDAYS BETWEEN 8 A.M. AND 5 P.M., SUNDAYS BETWEEN 8 A.M. AND 12 P.M./1 P.M. AND 5 P.M., AND DURING BUS SERVICE HOURS ON STATUTORY HOLIDAYS.

DOUBLE PAYMENTS

According to my credit card statement, I was charged the $15 fee twice when applying for my student
  • We check constantly to intercept and rectify double payments. The extra transaction will be reversed and you should see a refund on your credit card statement within 10 days.
    • If the refund does not appear on your credit card statement for the following month, call our CUSTOMER CONTACT CENTRE at 450 688-6520 MONDAYS TO FRIDAYS BETWEEN 6:30 A.M. AND 8 P.M., SATURDAYS BETWEEN 8 A.M. AND 5 P.M., SUNDAYS BETWEEN 8 A.M. AND 12 P.M./1 P.M. AND 5 P.M., AND DURING BUS SERVICE HOURS ON STATUTORY HOLIDAYS.

RECOUPING LEFTOVER FARES

I have an OPUS card with photo ID that is expiring but still has unused fares. Will these be transf
  • No, they will remain on the old card until you either use them or go to a METROPOLITAN TICKET OFFICE (see here for locations) to have them transferred onto your new card.

NB If your old OPUS card is a photo-less card loaded with regular fares, keep it and use up the remaining fares, even if you’ve received your new OPUS card with photo ID.

DEADLINES

Are there deadlines for applying for a student OPUS card with photo ID?
  • There are no deadlines. If you already own a student OPUS card, it will expire on the date indicated on the card. You may still apply for a new card thereafter, but keep in mind that until you do, you will not be entitled to the student fare.

DEFECTIVE CARDS

The student OPUS card I received in the mail does not work properly. Can I request a new one online?
  • No, you must go to a METROPOLITAN TICKET OFFICE, where they will check the card and issue a new one if warranted. Should the card be damaged or fail to work as a result of improper usage, you will have to pay the $15 card fee. However, if the card is defective, we will replace it free of charge.

LOST CARDS AND APPLYING FOR A NEW ONE ONLINE

I lost my still-valid OPUS card with photo ID and ordered a new one online.
  • We will process your application and get in touch with you to confirm. We will then issue the new OPUS card with photo ID you ordered online. You can reach our CUSTOMER CONTACT CENTRE at 450 688-6520 MONDAYS TO FRIDAYS BETWEEN 6:30 A.M. AND 8 P.M., SATURDAYS BETWEEN 8 A.M. AND 5 P.M., SUNDAYS BETWEEN 8 A.M. AND 12 P.M./1 P.M. AND 5 P.M., AND DURING BUS SERVICE HOURS ON STATUTORY HOLIDAYS.

APPLYING TWICE FOR AN OPUS CARD WITH PHOTO ID

I already had an OPUS card with photo ID for this year, but applied online for a new one by mistake.
  • You will not receive a new OPUS card with photo ID as a result of your application.

Did You Know?

The XTRA fare for people 17 years old and younger who are entitled to reduced fares is available starting June 2019 at $66.50. It is valid for the summer season from July 1 to August 31.

This fare is available at all our points of sale, metropolitan ticket offices at the Cartier and Montmorency terminals and in all ticket distribution machines. You must load this fare on a valid Photo OPUS Card.