Administrative centre

Centre administratif

2250, avenue Francis-Hughes
Laval (Québec) H7S 2C3

Office hours
Monday – Friday 8:30 a.m. – noon & 1 p.m. – 5 p.m.

450 662-5400

Customer Contact Centre
450 688-6520

Lost and Found
450 688-6520

Monday – Friday: 6:30 a.m. – 8 p.m.
Saturday: 8 a.m. - 5 p.m.
Sunday: 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m.
Holidays: According to the service in effect

STL Quality Commitment

We are devoted to deliver quality services to such an extent that we are now making it a commitment to all our clients! Five key elements are inherently included in our Quality Commitment Program: to be on time and reliable, to be welcoming and polite, to provide accurate and relevant information, to provide safety and comfort and to provide reliable and clean equipment. Please read our following information down below to understand the terms of our agreement.

Our commitment to quality is a team effort we are all part of!

If your experience with us did not meet our quality standards, you could receive a compensation please let us know - Click HERE!

For our paratransit service, click HERE.

* Please note that our commitment does not apply : during extreme weather conditions, major traffic jams or in the event of supervening forces.

On time and reliable for you!

Welcoming and polite for you!

Real time and accurate information for you!

Safety and comfort aboard for you!

Clean and well maintained buses for you!

Note légale : Toute compensation remise dans le cadre de l’Engagement Qualité ne constitue en aucune façon une quelconque admission de responsabilité de la part de la STL. L’encaissement ou l’utilisation d’une compensation de l’Engagement Qualité constitue une quittance finale quant à la demande qui en fait l’objet.


Legal notice : All compensations given in accordance with the STL Quality Commitment program does not constitute any sort of admission of responsability by the STL. The collection or use of a STL Quality Commitment compensation constitutes a full and final release of that demand.