COVID-19: WHAT YOU NEED TO KNOW
LAST UPDATE - OCTOBER 16, 2020
Wearing masks is now mandatory on public transit
The Government of Quebec has announced that wearing a face cover is mandatory in public transportation for passengers 10 years* of age or older. The wearing of face covers is also compulsory in our terminals. Inside, on our embarkation and disembarkation platforms and at bus shelters (on our terminals only). Please wear a face cover when using public transportation.
Please bear in mind that it is not the bus driver’s responsibility to refuse entry to or force out users not wearing a mask on STL buses or facilities. Our teams’ role regarding the mandatory mask rule as well as the application of any other rules is to remind users about the directives in place, maintain bus service so the other users on board are not penalized, and notify a supervisor in situations requiring further intervention.
For your safety and that of others, please wear a mask when riding with us! Thank you for keeping civic-mindedness top-of-mind at all times.
Moving forward together while respecting the new rules!
* Mandatory for ages 10 or older as of August 24, 2020
August 1 : Boarding from the front door
The STL will gradually resume boarding from the front door as of August 1, 2020. By then, most of our buses will be outfitted with a protective shield surrounding the driver area. The shield, made of translucent Lexan, allows for maximum visibility while protecting drivers.
Returning to front-door boarding also means having to validate your fare to ride the bus. We remind you that you are required to have a valid fare on you at all times and invite you to obtain a monthly pass that you can validate upon boarding:
- STL monthly bus passes for August on sale since July 20 across all our points of sale
- TRAM passes for August already on sale at ticket offices and other points of sale since July 20
- OPUS+ memberships must be reactivated by August 10 if slated for use in September
OPUS cards : schedule an appointment to get or renew one
Effective August 1, OPUS cards will be issued and renewed by appointment only to foster social distancing at ticket offices. Make sure you’ve completed all of the required documents and to have them on you when leaving for your appointment. If you need to go to a metropolitain ticket office for any other matter about a regular Opus card or an Opus card with photo ID, you also need an appointment. Questions? Contact us : 450 688-6520.
General directives for everyone’s safety
For your safety, the safety of drivers and other riders:
- Wear face covering.
- FFECTIVE AUGUST 1: Gradual return to front-door boarding unless you are a passenger with reduced mobility, in which case, you may get on and off via the front door as per the driver’s instructions.
- Passengers must continue to exit via the rear door only (except for people with reduced mobility).
- Respect the protective buffer area and the new signs to be installed on buses.
- Always carry valid fare: fare validation will resume effective August 1, as we gradually return to front-door boarding.
- Avoid commuting during peak hours unless it is absolutely necessary: plan your trips by using our bus crowdedness forecaster.
- Do not touch surfaces unnecessarily.
- Do not take the bus if you have Coronavirus symptoms (fever, new or worsening cough, difficulty breathing, sudden loss of smell without nasal congestion – with or with loss of taste) or if you are self-isolating.
- Do not eat on buses and never leave trash behind.
- Apply the health directives from public health authorities.
We are in constant communication with government agencies and our fellow public transit authorities in a joint effort to find common solutions. We are adapting accordingly as new directives arise. As a public transit authority, the STL will continue to adhere to the recommendations of public health agencies.
The hygiene rules recognized and recommended by the provincial public health agency Santé publique are still the most effective way to prevent infection and the virus from spreading.
Here are the main preventive measures put in place by the STL.
Bus crowdedness forecaster
During the COVID-19 pandemic, the STL released a tool it designed to help you decide when to take the bus. For each of your commutes, it provides an estimate of the level of bus occupancy you should expect for the entire length of your ride.
Inquiries regarding our service?
Our agents are also available to answer your questions pertaining to our service: 450 688-6520.
If you are a paratransit service user and would like to cancel a trip, please call the booking centre at 450 973-3111.