COVID-19: WHAT YOU NEED TO KNOW

LAST UPDATE - OCTOBER 16, 2020

Wearing masks is now mandatory on public transit

The Government of Quebec has announced that wearing a face cover is mandatory in public transportation for passengers 10 years* of age or older. The wearing of face covers is also compulsory in our terminals. Inside, on our embarkation and disembarkation platforms and at bus shelters (on our terminals only). Please wear a face cover when using public transportation.

Please bear in mind that it is not the bus driver’s responsibility to refuse entry to or force out users not wearing a mask on STL buses or facilities. Our teams’ role regarding the mandatory mask rule as well as the application of any other rules is to remind users about the directives in place, maintain bus service so the other users on board are not penalized, and notify a supervisor in situations requiring further intervention.

For your safety and that of others, please wear a mask when riding with us! Thank you for keeping civic-mindedness top-of-mind at all times.

Moving forward together while respecting the new rules!

* Mandatory for ages 10 or older as of August 24, 2020


August 1 : Boarding from the front door

The STL will gradually resume boarding from the front door as of August 1, 2020. By then, most of our buses will be outfitted with a protective shield surrounding the driver area. The shield, made of translucent Lexan, allows for maximum visibility while protecting drivers.

Returning to front-door boarding also means having to validate your fare to ride the bus. We remind you that you are required to have a valid fare on you at all times and invite you to obtain a monthly pass that you can validate upon boarding:

  • STL monthly bus passes for August on sale since July 20 across all our points of sale
  • TRAM passes for August already on sale at ticket offices and other points of sale since July 20
  • OPUS+ memberships must be reactivated by August 10 if slated for use in September

OPUS cards : schedule an appointment to get or renew one

Effective August 1, OPUS cards will be issued and renewed by appointment only to foster social distancing at ticket offices. Make sure you’ve completed all of the required documents and to have them on you when leaving for your appointment. If you need to go to a metropolitain ticket office for any other matter about a regular Opus card or an Opus card with photo ID, you also need an appointment. Questions? Contact us : 450 688-6520.

Schedule appointments online


General directives for everyone’s safety

For your safety, the safety of drivers and other riders:

  • Wear face covering.
  • FFECTIVE AUGUST 1: Gradual return to front-door boarding unless you are a passenger with reduced mobility, in which case, you may get on and off via the front door as per the driver’s instructions.
  • Passengers must continue to exit via the rear door only (except for people with reduced mobility).
  • Respect the protective buffer area and the new signs to be installed on buses.
  • Always carry valid fare: fare validation will resume effective August 1, as we gradually return to front-door boarding.
  • Avoid commuting during peak hours unless it is absolutely necessary: plan your trips by using our bus crowdedness forecaster.
  • Do not touch surfaces unnecessarily.
  • Do not take the bus if you have Coronavirus symptoms (fever, new or worsening cough, difficulty breathing, sudden loss of smell without nasal congestion – with or with loss of taste) or if you are self-isolating.
  • Do not eat on buses and never leave trash behind.
  • Apply the health directives from public health authorities.

Steps taken

We are in constant communication with government agencies and our fellow public transit authorities in a joint effort to find common solutions. We are adapting accordingly as new directives arise. As a public transit authority, the STL will continue to adhere to the recommendations of public health agencies.

The hygiene rules recognized and recommended by the provincial public health agency Santé publique are still the most effective way to prevent infection and the virus from spreading.

Here are the main preventive measures put in place by the STL.

REGULAR NETWORK
  • Distribution of 59,800 face coverings to bus users from the week of May 25.

  • Front door boarding and rear door exiting only, except for wheelchair riders.

  • We have stepped up cleaning operations in our buses and facilities (head office and terminals) — in particular, handrails, poles and grab handles are now being cleaned every day.
  • Shared taxis: Ridership is being restricted to only 2 passengers per taxi.
  • Service back to normal on all integrated bus routes.
  • Service back to normal on senior residence routes until further notice.
  • The STL is developing a solution with a physical barrier as a way of further isolating drivers from users.
  • The smog rate, normally in effect from June 1 to Labor Day, is not available this year.
PARATRANSIT SERVICE
  • You must wear a face-covering for the entire duration of your trip.
  • Non-essential travel outside Laval is permitted, but not recommended. 
  • Until further notice, we will no longer be accepting bookings for transit to enclosed spaces, such as concert and show venues, movie theatres and theatres, libraries, museums, restaurants, bars, taverns and casinos. 
  • The same rules continue to apply with respect to number of passengers allowed, i.e. 3 passengers per minibus and 2 per taxi.
  • Whenever you can, avoid commuting during peak hours in the morning and afternoon. 
  • Adhere to the health and safety rules in effect, including washing your hands frequently and sanitizing with a hydroalcoholic solution. 

The STL proceded to the mailing of 1,000 face coverings to paratransit users since the week of May 25.

Minibus:

  • All vehicles are cleaned and sanitized daily.
  • As much as possible, vehicles are cleaned before picking up new clients.
  • All passengers are given hand sanitizer gel.
  • Maximum 3 passengers per vehicle (3 separate passengers including a companion).

Taxi:

  • Taxi drivers providing paratransit service are cleaning their vehicles more often.
  • Maximum 2 passengers per taxi (2 separate passengers or 1 passenger + his or her companion).
STL EMPLOYEES, PARTNERS, SUPPLIERS AND VISITORS
  • In order to contain the spread of the virus, children will not be permitted in any STL workplace, until further notice.
  • Access will be denied to anyone with Coronavirus symptoms.
  • Access will be denied to anyone back from abroad for less than 14 days or living with someone infected with the Coronavirus.


Bus crowdedness forecaster

During the COVID-19 pandemic, the STL released a tool it designed to help you decide when to take the bus. For each of your commutes, it provides an estimate of the level of bus occupancy you should expect for the entire length of your ride.


Additional information

ADJUSTMENTS TO OUR SERVICE

New schedules since August 22

Learn more

Keep track of your bus schedule by regularly checking with one the following resources to find out upcoming bus times:

  • Consult schedules online
  • Text 511785 with the bus stop number appearing on the bus stop sign (bottom left)
  • Call 450 688-6520
LOST AND FOUND

How to retrieve items lost on a bus or in a terminal operated by the STL?

  • Call 450 688-6520 to report a lost item. You will need to provide your full name and phone number, as well as a detailed description of the item.

  • If we find the item, we will contact you to schedule a date and timeslot for you to retrieve your item at our Security Desk. Be prepared to show ID.

  • We keep and store all lost items for a maximum of 2 weeks.

What do we do with items found on our buses and in our terminals?

  • Valuables are placed in a resealable slider bag: handbags, wallets, jewelry, eyeglasses, payment or ID cards, OPUS cards, cellphones, tablets, laptops, and other items or electronic equipment with an estimated value of $50 or more.

  • Other items deemed non-essential or of lesser value are stored for two weeks: umbrellas, notebooks, books, agendas, etc. An appointment is required for retrievals.

  • Perishable and highly contaminating items are automatically thrown out: food, reusable dishware, certain clothing items or accessories.

Avoid coming in person to report a lost item: Call first, and if your item is found, we will contact you without fail with instructions on how and when to retrieve it.

If you’ve lost an item:

- in a bus: 450 688-6520 or 450 629-7226
- in a shared taxi: 450 688-8700 (Coop-Taxi Laval)
- around the Montmorency and Cartier terminals (bus/premises): 450 629-7226
- at the Concorde intermodal station: contact exo

 

EXTENSION OF TRANSIT FARE REFUNDS

The ARTM regional metropolitan transit authority, which oversees public transit fares for the metropolitan area, has implemented the following solutions. 
 
OPUS+ and OPUS+ entreprise memberships
More details here on the ARTM’s terms and conditions (French only).

For members who are continuing to use public transit or who failed to take appropriate action to change their membership status, monthly pass payments will continue as usual.

REM

As announced, Québec is reopening construction, consequently the REM work requiring the closure of the Mount Royal tunnel have restarted May 11. Mitigation measures began rolling out May 11.

Users of the exo6 Deux-Montagnes line are able to count on new shuttle busses, a new temporary bus platform, and three more reserved bus lanes on the Montréal leg of the network.

Learn more

REPORTED CASES AT THE STL

As of October 23, 2020, 37 cases of COVID-19 have been listed at the STL. This table is updated every Friday

24 cases have been recovered.

The STL takes this situation very seriously and all means are being used to safeguard the health of our employees and transit users. Employees who test positive for COVID-19 are required to immediately self-isolate. Any and all surfaces and areas an infected employees has been in contact with are cleaned and disinfected at once.

Job category Number of cases Date
Office workers 0 -
Maintenance and infrastructure personnel 2 -
Drivers and supervisors 35 October 16, 2020
Recovered 24  
Total 37  

 

WEARING A FACE COVERING IN PUBLIC

The government requires people ages 10 and up to wear a mask when using public transit. For its part, the STL has been focusing on fostering cooperation with users, keeping them informed, and raising awareness.

Users have an obligation to protect themselves and their fellow passengers, and we are asking them to comply with the mask rule given that it is not possible to social distance on buses. The STL needs everyone to cooperate and help promote civic-minded behaviour throughout the network.

Who is required to wear a mask?

-       All users ages 10 and up.

-       The use of a mask is recommended for children ages 2 to 9.

-       The use of a mask is not recommended for children under age 2.

STL exemptions:

-       Under age 10.

-       Preschoolers or elementary school students.

-       Users who cannot wear a mask due to a medical condition – simply mentioning that you have a medical condition that prevents you from wearing a mask will suffice. No other proof is required.

-       Users who must temporarily remove their mask for ID purposes.

The mask rule does not apply to shared taxis (neither for paratransit nor regular service). The use of a mask is however strongly recommended.

Masks are required for:

  • minibus paratransit service
  • shared taxi
  • buses

A reminded that masks do not provide absolute protection against the virus. They help prevent the virus from spreading, PROVIDED we also follow all of the other health and hygiene rules in effect, such as:

-       washing your hands frequently

-       avoiding touching your face

-       coughing or sneezing in your elbow

THE CORRECT WAY TO WEAR AND USE A MASK

Some external sources worth consulting:

Health recommendations for everyone: Wearing a face covering in public 

COVID-19: Face covering guidelines for the general population (content in French) 

Coughing and sneezing without contaminating 

About non-medical masks and face coverings 

What is the correct way to wear a mask? (content in French) 

 

How to make your own face mask 

Some external sources worth consulting: 

Wearing face coverings in public: COVID-19 – Make your own face covering (content in French)  

Instructions for making a sew and no-sew cloth face covering  

What is the most effective material for face masks? (content in French) 

Face Mask 101: Making your own in a few steps (content in French) 

 

Where to find face masks

Some external sources worth consulting: 

EC3D (Laval firm)  

Where to buy protective cloth masks? (content in French) 

15 cloth masks made in Québec (content in French) 

14 Québec stores that sell washable cloth masks for adults and children (content in French) 


Inquiries regarding our service?

Our agents are also available to answer your questions pertaining to our service: 450 688-6520.

If you are a paratransit service user and would like to cancel a trip, please call the booking centre at 450 973-3111.