COVID-19: WHAT YOU NEED TO KNOW

LAST UPDATE - JULY 10, 2020

July 13: Wearing masks becomes mandatory on public transit

The government of Québec announced that it will be mandatory to wear a face mask on public transit beginning July 13 for anyone age 12 and up.

We are asking everyone to be civic-minded. Please abide by this new directive, both for your health and that of others.

Distribution of face masks July 6

On July 6, we will resume handing out reusable face masks on our buses and at our bus terminals to help foster the adoption of this new practice among public transit users.

Week of July 13, 2020

Montmorency terminal

Monday July 13

Tuesday July 14

Thursday July 16

A.M.

6 : 00 to 9 : 00

6 : 00 to 9 : 00

No distribution

P.M.

3 : 30 à 6 : 30

No distribution

3 : 30 à 8 : 30

Cartier terminal

Monday July 13

Tuesday July 14

Thursday July 16

A.M.

6 : 00 to 9 : 00

No distribution

6 : 00 to 9 : 00

P.M.

3 : 30 to 6 : 30

3 : 30 to 6 : 30

No distribution

While supplies last. Limited quantities per day of distribution. Please refrain from taking a mask if you already own one.

This distribution of face masks is made possible thanks to funding from the government of Québec

Moving forward together while respecting the new rules!


August 1 : Boarding from the front door

The STL will gradually resume boarding from the front door as of August 1, 2020. By then, most of our buses will be outfitted with a protective shield surrounding the driver area. The shield, made of translucent Lexan, allows for maximum visibility while protecting drivers.

Returning to front-door boarding also means having to validate your fare to ride the bus. We remind you that you are required to have a valid fare on you at all times and invite you to obtain a monthly pass that you can validate upon boarding:

  • STL monthly bus passes for August on sale as of July 20 across all our points of sale
  • TRAM passes for August already on sale at ticket offices as of July 20 and other points of sale
  • OPUS+ memberships must be reactivated by July 10 if slated for use in August

With the lifting of restrictions and the reopening of social, economic and commercial activity, social distancing is no longer possible on buses. Which is why it is very important that users wear a mask when waiting for and riding the bus.


General directives for everyone’s safety

For your safety, the safety of drivers and other riders:

  • Wear face covering.
  • Until further notice, use the rear door to board and exit the bus, unless you are a passenger with reduced mobility, in which case, you may get on and off via the front door as per the driver’s instructions. EFFECTIVE AUGUST 1: Gradual return to front-door boarding. Passengers will continue to exit via the rear door (except for people with reduced mobility).
  • Respect the protective buffer area and the new signs to be installed on buses.
  • Always carry valid fare even if unable to validate it at the front.Fare validation will resume effective August 1, as we gradually return to front-door boarding.
  • Avoid commuting during peak hours unless it is absolutely necessary.
  • Do not touch surfaces unnecessarily.
  • Do not take the bus if you have Coronavirus symptoms (fever, new or worsening cough, difficulty breathing, sudden loss of smell without nasal congestion – with or with loss of taste) or if you are self-isolating.
  • Do not eat on buses and never leave trash behind.
  • Apply the health directives from public health authorities.

Steps taken

We are in constant communication with government agencies and our fellow public transit authorities in a joint effort to find common solutions. We are adapting accordingly as new directives arise. As a public transit authority, the STL will continue to adhere to the recommendations of public health agencies.

The hygiene rules recognized and recommended by the provincial public health agency Santé publique are still the most effective way to prevent infection and the virus from spreading.

Here are the main preventive measures put in place by the STL.

REGULAR NETWORK
  • Distribution of 59,800 face coverings to bus users from the week of May 25.

  • Rear door boarding/exiting only, except for wheelchair riders.

  • As there are no fare boxes at the rear, presenting a bus ticket or pass is no longer required.
  • We have stepped up cleaning operations in our buses and facilities (head office and terminals) — in particular, handrails, poles and grab handles are now being cleaned every day.
  • In an effort to foster social distancing on shared taxi trips, ridership is being restricted to only 1 passenger per taxi.
  • Service is suspended on all integrated bus routes while schools are closed.
  • Service is suspended on senior residence routes until further notice.
  • Lost and found: we are currently strictly returning valuables for the time being (more details below).
  • The STL is developing a solution with a physical barrier as a way of further isolating drivers from users.
  • The smog rate, normally in effect from June 1 to Labor Day, will not be available this year.
PARATRANSIT SERVICE

Mailing of 1,000 face coverings to paratransit users (initial mailing of 500 the week of May 25, followed by a second mailing of 500 at a later date to be confirmed).

Minibus:

  • All vehicles are cleaned and sanitized daily.
  • As much as possible, vehicles are cleaned before picking up new clients.
  • All passengers are given hand sanitizer gel.
  • Maximum 2 passengers per vehicle (2 separate passengers or 1 passenger + his or her companion).

Taxi:

  • Taxi drivers providing paratransit service are cleaning their vehicles more often.
  • Maximum 1 passenger per taxi.
STL EMPLOYEES, PARTNERS, SUPPLIERS AND VISITORS
  • In order to contain the spread of the virus, children will not be permitted in any STL workplace, until further notice.
  • Access will be denied to anyone with Coronavirus symptoms.
  • Access will be denied to anyone back from abroad for less than 14 days or living with someone infected with the Coronavirus.


Additional information

ADJUSTMENTS TO OUR SERVICE

Since May 9, STL stepping up bus service:

  • Our bus service will be improved during the morning rush hour.
  • Bus frequency will be increased throughout the day.
  • These changes will improve connections with other transit modes such as commuter trains and the metro.
  • Learn more

Keep track of your bus schedule by regularly checking with one the following resources to find out upcoming bus times:

  • Consult schedules online
  • Text 511785 with the bus stop number appearing on the bus stop sign (bottom left)
  • Call 450 688-6520
LOST AND FOUND

We are currently strictly returning valuables for the time being. All other remaining items will be stored and returned to their owners at a later date, in order to reduce the risk of contamination as much as possible.

  • Valuables will be placed in a resealable slider bag: handbags, wallets, jewelry, eyeglasses, payment or ID cards, OPUS cards, cellphones, tablets, laptops, and other items or electronic equipment with an estimated value of $50 or more.
  • Perishable and highly contaminating items will automatically be thrown out: food, lunch boxes, reusable dishware, toques, scarves, neck warmers, gloves, mittens, etc.
  • Other items deemed non-essential or of lesser value will be stored for retrieval at a later date: umbrellas, notebooks, books, agendas, etc.

Call first to confirm that we have indeed found the item you lost. You will be required to provide a detailed description of the item, as well as your full name and telephone number.
Avoid coming here. If your item is found, we will contact you without fail with instructions on how and when to retrieve it.

If you’ve lost an item:

- in a bus: 450 688-6520 or 450 629-7226
- in a shared taxi: 450 688-8700 (Coop-Taxi Laval)
- around the Montmorency or Cartier terminal (bus/premises): 450 629-7226
- at the Concorde intermodal station: contact exo

TRANSIT FARE REFUNDS

The ARTM regional metropolitan transit authority, which oversees public transit fares for the metropolitan area, has implemented the following solutions. Please refrain from visiting our points of sale or calling us on this matter.

March 2020 monthly pass
The issue of refunding March bus passes is still under discussion with the ARTM.
 
April 2020 monthly pass
Users having already purchased their April monthly pass (on sale effective March 20) will be entitled to a refund in accordance with the ARTM’s exchange and refund policy. Since refunds require visiting a ticket office with proofs of purchase and transaction, we are asking users to wait until the current situation improves, since the governments are advising against all but essential outings and social interaction.
 
OPUS+ and OPUS+ entreprise memberships
Members no longer able to use public transit because of the COVID-19 situation had until April10, 2020 to suspend their membership without losing their privileges or to cancel their membership and have their April monthly pass paid for in March refunded. More details here on the ARTM’s website (French only).

For members who are continuing to use public transit or who failed to take appropriate action to change their membership status, monthly pass payments will continue as usual.

REM

As announced, Québec is reopening construction, consequently the REM work requiring the closure of the Mount Royal tunnel is restarting May 11. Mitigation measures will begin rolling out May 11.

Users of the exo6 Deux-Montagnes line will be able to count on new shuttle busses, a new temporary bus platform, and three more reserved bus lanes on the Montréal leg of the network.

REPORTED CASES AT THE STL

As of July 10, 2020, 14 cases have been reported and 11 cases have been recovered at the STL.

The STL takes this situation very seriously and all means are being used to safeguard the health of our employees and transit users. Employees who test positive for COVID-19 are required to immediately self-isolate. Any and all surfaces and areas an infected employees has been in contact with are cleaned and disinfected at once.

Job category Number of cases Dates
Office workers 1 May 11, 2020
Maintenance and infrastructure personnel 2 April 15, 2020
Drivers and supervisors 11 May 22, 2020

 

WEARING A FACE COVERING IN PUBLIC

Wearing a mask or face covering 

The province’s public health agency, Santé publique, strongly recommends wearing a mask or face covering if you must take the bus or when social distancing isn’t possible, in order to protect fellow riders. 

Remember: Masks do not provide absolute protection against the virus.?They help prevent the spread of the virus BUT ONLY IF you maintain a minimum 2-metre distance from others and follow all of the hygiene rules in effect, e.g.: 

  • wash your hands frequently 

  • avoid touching your face 

  • cough and sneeze in your elbow 

How to wear and use a mask

Some external sources worth consulting:

Health recommendations for everyone: Wearing a face covering in public 

COVID-19: Face covering guidelines for the general population (content in French) 

Coughing and sneezing without contaminating 

About non-medical masks and face coverings 

What is the correct way to wear a mask? (content in French) 

 

How to make your own face mask 

Some external sources worth consulting: 

Wearing face coverings in public: COVID-19 – Make your own face covering (content in French)  

Instructions for making a sew and no-sew cloth face covering  

What is the most effective material for face masks? (content in French) 

Face Mask 101: Making your own in a few steps (content in French) 

 

Where to find face masks

Some external sources worth consulting: 

EC3D (Laval firm)  

Where to buy protective cloth masks? (content in French) 

15 cloth masks made in Québec (content in French) 

14 Québec stores that sell washable cloth masks for adults and children (content in French) 


Inquiries regarding our service?

Our agents are also available to answer your questions pertaining to our service: 450 688-6520.

If you are a paratransit service user and would like to cancel a trip, please call the booking centre at 450 973-3111.