How to reach us
For questions or comments on your public transit trips, don’t hesitate to get in touch with our Customer Contact Center (CCC):
Regular service hours:
To reach the reception desk
450 662-5400, #5431
Metropolitain ticket office Terminus Montmorency
535, rue Lucien-Paiement
Metropolitain ticket office Terminus Cartier
40, boulevard des Laurentides
Effective August 1, OPUS cards will be issued and renewed by appointment only to foster social distancing at ticket offices. Users must schedule appointments online at inscriptweb.com/STLaval
Make sure you’ve completed all of the required documents and to have them on you when leaving for your appointment.
ATTENTION: YOU MUST USE GOOGLE CHROME ON YOUR COMPUTER (not possible on your smartphone or tablet)
Lost and found
Objects that have been forgotten on the bus are sent to our Customer Contact Center where they are kept for a maximum period of two weeks. You can call the Customer Contact Center at 450 662-5457.
They can also be recuperated and kept for the same time period at the Montmorency Terminus. You can call the terminus at 450 629-7226
*Please note that we do not rent buses to citizens. We help you to make more efficient outings.
By Mobile App
To learn more about our real-time network, download our STL Synchro + mobile app on your smartphone.
Société de transport de Laval
For questions or comments on your public transit trips, do not hesitate to write to us by filling out the form below.
The STL will answer your demands within a 5 business days following the reception of your completed request. To know our standards of quality, click here.
In order to analyze your demands properly, we may have to contact you. It is therefore important that you leave the right e-mail and telephone coordinates in our customer form down below.
To follow-up on your comment, click here.