INNOVATIONS AT THE STL

The STL is among the most innovative transit authorities in North America, driven by initiatives with one clear objective, that of providing riders with the best experience. And thinking outside the box is one way of making public transit out of the ordinary.

INNOVATIONS AND TECHNOLOGIES

2001 Implementation of the Quality Pledge.

2009 All buses are outfitted with a GPS and a passenger counter. Paratransit transportation vehicles are equipped with a GPS. Being able to collect and analyze real-time ridership data makes it possible to adjust the scheduling of bus routes and times.

2010 Rollout of a four-pronged passenger information system:

  1. STL Synchro mobile app: First public transit authority to offer a smartphone app delivering real-time bus location information and bus arrival times.
  2. STL website synced to real-time information: Riders who subscribe to the service receive personalized notifications on the buses they usually take.
  3. Digital signage at bus stops (84) – next bus in real-time.
  4. Digital signage inside buses and next-stop audio announcements.

2013 First public transit authority in Canada to acquire a 100% electric 40-foot bus.

2013 Passenger information system expanded to paratransit transportation service (reminder phone call the day before, imminent arrival phone call, transactional website, etc.).

2014 Purchase of hybrid buses only.

2016 Paratransit transportation minibuses outfitted with electronic displays (real-time information and in-bus entertainment).

2017 Launch of the STL Quality Commitment Program, the only one of its kind in Canada. Essentially a customer service pledge backed by a rider compensation program, it revolves around five key components: being on time, behaving politely, keeping riders properly informed, providing riders with a safe and comfortable environment, and operating clean well-maintained equipment.

2017 Stationing, jointly with the City of Laval, of transit signal priority traffic lights at 232 intersections, covering 90% of the STL network and 75% of Laval intersections. The STL uses a combination of technologies not found elsewhere in North America to factor the number of minutes a bus is running late and the passenger count into its algorithm to determine whether an approaching bus should be granted priority.

2017 On-board contact-less credit card payment pilot project, a first in Canada, with Visa and MasterCard accepted on eight bus routes – 20, 24, 39, 43, 48, 60, 63, and 73.

2018 Biggest public tender for the acquisition of 40 slow-charging electric buses, jointly issued with ATUQ and the STM. Ten of those buses will be on the road in Laval as early as 2020, inaugurating Québec’s first bus route served entirely by slow-charging electric buses.

INNOVATIVE FARES

The STL is the first public transit authority in Québec to introduce the following fares:

2008 $1 fare on smog* days: From June 1 to Labour Day, each day Environment Canada issues a smog alert, regular bus service is only $1 the next day. *Certain conditions apply.

2014 Horizon 65+ pass: Free bus service for Laval residents 65 and up.

2014 XTRA pass: Students 17 or under who buy a monthly pass for July can get one for August for only $8 extra.

2017 Free service across downtown Laval on the 360 shuttle bus. Service available weekends year round, on statutory holidays, the Holiday Season, spring breaks, and every day all summer long as of June 24.