Paratransit and shared taxi users should prepare for service disruptions - March 25, 2019

Monday, March 25, 16:00 o.m. - Return to the normal services of shared taxi and adapted transportation in Laval on Tuesday, March 26th. We monitor the evolution of the situation and will keep you informed in time and place for the future. Thank you for your collaboration!

Sunday, March 24 , 7:30 p.m. — In the wake of the latest information we have received, we can confirm that the STL’s paratransit service will be severely affected on Monday, March 25, and that we will be able to maintain only one shared taxi route. We sincerely regret this situation that is beyond our control. We are doing our utmost to minimize the impact of this job action on our users. For more on the job action, please see our latest news release.

Saturday, March 23, 5:15 p.m. — We continue to communicate regularly with the various parties involved in this matter. We are also proactively preparing for all outcomes and working to limit the impact on our users as much as possible.

Our shared taxi provider for Laval has already been notified of the services we expect.

Paratransit service
We hope our message is heard and that the taxis will not only drive users to their medical appointments, but also abide by their paratransit services in general. We reminded them of their contractual commitments and obligations.

Shared taxi service
We are currently assessing a number of solutions, but the service will definitely be affected if the drivers go ahead with their job action. Again, we hope they will take into account their binding agreement with the STL.

We thank you for your cooperation and will continue to work hard to look after our users as best as we can under the circumstances.

Friday, March 22, 6:15 p.m. — This Monday, March 25, we are expecting disruptions across our paratransit and shared taxi network. We have received information leading us to believe all shared taxi travel might be halted. It is still too early to determine whether some paratransit travel will be maintained or not.

This situation, which is affecting all public transit authorities across Quebec, is beyond our control. We regret any inconveniences this might cause our users.

Paratransit service
Based on the information we have at this time, we expect to have the resources required to minimize the impact on our users.

Should the taxi industry go ahead and halt services on Monday, we will focus our efforts first and foremost on driving users needing priority medical care. This service would be mostly delivered jointly with our minibus provider.

Users will be able to call our paratransit customer service line as usual, at 450 937-3111.

Shared taxi service
Should taxi drivers stage a job action on Monday, all shared taxi travel will be suspended.

Users may call our Customer Contact Centre at 450 688-6520 for alternative travel solutions.

Please rest assured that we are maintaining regular contact with all parties involved so that we may keep you informed as the situation evolves. We will update the information when we learn more.

Thank you for your cooperation and understanding.

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