2016 Annual Activity Report

October 03, 2017

2016 Results

Société de transport de Laval posts an increase in ridership for a seventh consecutive year

Following 22 million trips, Société de transport de Laval (STL) clocked in with a ridership increase of just over 2% for its 2016 financial period, all while significantly reducing its greenhouse gas emissions (GHG). These results confirm that its development strategy satisfies the needs of Laval’s population.

In terms of customer service, 2016 was marked mainly by the addition of one bus route, 13,000 hours of operation and 14 bus shelters. In spite of a 1.2 % increase in commercial kilometres covered in 2016, the STL reduced its biodiesel fuel consumption by approximately 100,000 litres while also cutting down on greenhouse gas emissions by 3.8% during this period. These significant decreases can be attributed to the emerging expansion of the hybrid bus fleet. A total of 28 second generation hybrid buses were acquired in 2016 by the STL while another 22 are slated for 2017. In addition, the Écoconduite Programme, launched in 2016, allowed us to train our drivers in smoother driving in the aims of reducing fuel consumption and consequently contribute to the reduction of GHG emissions. On the paratransit side, ridership spiked by 6.6%, which translates into an additional 30,000 trips. Paratransit services have undergone a progressive 35% increase over the last five years.

In 2016, Société de transport de Laval also deployed its largest worksite ever, intended to optimise its service and to make it more competitive compared to the use of automobiles. Important Bus Preferential Measures (BPM) work was also led by the STL in order to improve punctuality and to reduce trip time starting in 2017 thanks to smart traffic priority signals and the addition of 14.6 kilometres of reserved lanes. The majority of these projects have been rolled out and the entire initiative will be completed over the next few weeks. The STL also completed its garage expansion work, which can now accommodate 60 extra buses.

 “The STL is thrilled with its successes and will pursue its efforts in innovation and constant service improvements to the population. 2016 was a most fruitful year in that respect. It is also during this financial period that the STL set the necessary conditions in place for a unique project in all of Canada: the onboard credit card payment system. Naturally we intend to hold steady on our course set for excellence and innovation, in order to proactively meet the public transport stakes in the following years,” said STL Director General Guy Picard

In 2016, the STL developed its STL Quality Commitment Programme intended for a 2017 rollout. Loyal to its role of a highly innovating transport service and a leader in sustainable mobility and connectivity, the STL is also following through on its thinking regarding the electrification of its network. The electrification of the entire bus fleet is slated for completion by 2035-2040.

The STL’s 2016 Activity Report is available online - CLICK HERE.

About Société de transport de Laval

Société de transport de Laval develops and operates an integrated network consisting of bus, taxibus, and paratransit transport which carries out some 20 million trips per year. The STL’s regular bus network consists of 45 routes, some 2700 stops and covers over 1400 kilometres on Laval territory. The STL is among the most innovative transport corporations in North America thanks to projects such as its entirely electric 40-foot bus, the first one to ever hit the streets in Quebec, since 2013, and its Passenger Information Display System (PIDS), which has been providing real-time information to passengers regarding bus location on the network since 2010. In 2017 the STL launched its STL Quality Commitment Programme, which is a unique service guarantee in all of Canada. www.stl.laval.qc.ca.

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Julien Gingras-Palardy

Consultant, Communications and Marketing

Société de transport de Laval

450 662-5400, ext. 8393

514 862-7925



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