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Types of transportation
Regular transportation
This involves repetitive transportation at fixed times and locations, any day of the week. In order to reserve regular transportation, you must make the request by phone to an agent at the Reservation Centre, at least 3 days beforehand, and at least 3 weeks in advance for transportation to a heavy traffic destination, such as a school, a day camp or a centre for structured activities.
Occasional transportation
This involves non-regular transportation for a specific day. You may make a reservation for any day of the week, either by phone, with one of our agents at our Reservation Centre, or on the Internet. A reservation for occasional transportation for the following day must be made before 5 p.m. the day before. However, this type of transportation can’t be reserved more than 3 days in advance.
Institutional transportation
Transportation between two establishments within the health network.
Unauthorized transportation
Paratransit service is solely for people making individual trips. Transportation for groups, institutions or schools is not authorized.
Companion on regular bus network
Under certain conditions, some paratransit users are able to use the regular bus network when they travel with a companion. In that case, please note that your companion is entitled to travel for free when you show the driver your paratransit eligibility card. This card must be issued by the STL or an organization it recognizes.