Being on time is our priority, too
You want buses on time at the stops?
At the STL, we strive, every day, to provide you with service beyond compare and, above all, with buses that are on time. Constantly improving the on-time performance of our network—that’s our commitment every day!
Buses on time at your stop, and if not, no more than 5 minutes late, under normal operating conditions
- We recommend that you get to your stop a few minutes ahead of time in order to avoid any difference between your watch and the driver’s.
- This guarantee applies solely to the 44 bus routes within the STL’s regular network and under normal operating conditions. Disruptions in service caused by a detour, heavy traffic, snowstorm, labour dispute or any other circumstances beyond our control are not included.
In case we fail to meet our commitment, we will send you a free bus fare that you can use throughout our regular network.
We love taking care of you
You want smooth rides?
All our employees are concerned about your well-being. And to ensure your comfort aboard our buses, our drivers make it their duty to serve you with courtesy and to drive smoothly.
Courteous service and smooth driving on the part of our drivers. If you feel that a driver was discourteous or that he didn’t drive his vehicle smoothly, please let us know. We will look into the matter and take the necessary measures to remedy the situation. In addition, if we find that we didn’t honour our commitment, we will send you a free bus fare that you can use throughout our regular network.
We look after keeping our buses clean!
You want buses that are impeccably clean?
Every night, our maintenance crews thoroughly clean the buses that have transported nearly 60,000 passengers during the day. A daily cleaning operation, so that travelling with us is always pleasant!
Clean buses inside, where you don’t run the risk of getting dirty
If, despite our care and attention, your clothes get soiled on a seat or on an inner side of a bus, please let us know. If need be, we will give you instructions on how to obtain a refund for the cleaning expenses you had to incur.
Quality of Information
We give you accurate information and the shortest route
You want to travel hassle-free?
We offer you reliable information to plan your trips on all of our 44 regular bus routes, 2,551 stops and over 600 kilometres of routes.
Accurate information about our bus schedules and the fastest way to get where you’re going
If an error is made in the information you’re given about the time that a bus arrives at a given stop or if suggested directions cause you any inconveniences in travelling, we will send you a free bus fare that you can use throughout our regular network.
The Right to Express Yourself and To Be Heard
You want to share your point of view with us? We want to hear it!
If you have any comments or suggestions to make about our service, let us know! Use the Internet form to write to us.
If we fail to answer within 5 working days, following receipt of your duly completed form, the STL will send you a courtesy ticket valid for a trip on any of our buses.
To take advantage of our Quality Guarantee, please phone our Customer Contact Centre at
450 688-6520, Monday to Friday, 6:30 a.m. – 8 p.m., or Saturdays, Sundays and holidays, 8 a.m. – 6 p.m.