Administrative centre

Centre administratif

2250, avenue Francis-Hughes
Laval (Québec) H7S 2C3

Office hours
Monday – Friday 8:30 a.m. – noon & 1 p.m. – 5 p.m.

Administration
450 662-5400

Customer Contact Centre
450 688-6520

Lost and Found
450 688-6520

Open
Monday – Friday: 6:30 a.m. – 8 p.m.
Saturday: 8 a.m. - 5 p.m.
Sunday: 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m.
Holidays: According to the service in effect

Carte OPUS

STL Quality Commitment

We are devoted to deliver quality services to such an extent that we are now making it a commitment to all our clients! Five key elements are inherently included in our Quality STL program : to be on time and reliable, to be welcoming and polite, to provide accurate and relevant information, to provide safety and comfort and to provide reliable and clean equipment. Please read our following information down below to understand the terms of our agreement.

STL Quality Commitment : Our commitment to quality is a team effort we are all part of!

If your experience with us did not meet our quality standards, please let us know - Click HERE!

For our paratransit service, click HERE.

On time and reliable for you!

STL commitment
You can contribute

Our performance indicators

89,6 % on time

2016 results (according to our GPS system)


* Please note that our commitment does not apply : during extreme weather conditions, major traffic jams or in the event of supervening forces.

Welcoming and polite for you!

STL commitment
You can contribute

Our performance indicators

96 %

2016 results (according to our mystery clients program)

Real time and accurate information for you!

STL commitment
You can contribute

Our performance indicators

89%

2016 results (according to our satisfaction survey)

Safety and comfort aboard for you!

STL commitment
You can contribute

Our performance indicators

92 %

2016 results (according to our mystery clients program)

Clean and well maintained buses for you!

STL commitment
You can contribute

Our performance indicators

93 %

2016 results (according to our mystery clients program)


Note légale : Toute compensation remise dans le cadre de l’Engagement Qualité ne constitue en aucune façon une quelconque admission de responsabilité de la part de la STL. L’encaissement ou l’utilisation d’une compensation de l’Engagement Qualité constitue une quittance finale quant à la demande qui en fait l’objet.

CONTACT FORM


Legal notice : All compensations given in accordance with the STL Quality Commitment program does not constitute any sort of admission of responsability by the STL. The collection or use of a STL Quality Commitment compensation constitutes a full and final release of that demand.