Types of transportation

Paratransit service

Regular transportation

This involves repetitive transportation at fixed times and locations, any day of the week. In order to reserve regular transportation, you must make the request by phone to an agent at the Reservation Centre, at least 3 days beforehand, and at least 3 weeks in advance for transportation to a heavy traffic destination, such as a school, a day camp or a centre for structured activities.

Occasional transportation

This involves non-regular transportation for a specific day. You may make a reservation for any day of the week, either by phone, with one of our agents at our Reservation Centre, or on the Internet. A reservation for occasional transportation for the following day must be made before 5 p.m. the day before. However, this type of transportation can’t be reserved more than 3 days in advance.

Institutional transportation

Transportation between two establishments within the health network.

Unauthorized transportation

Paratransit service is solely for people making individual trips. Transportation for groups, institutions or schools is not authorized.

Did you know?

Regular transportation is automatically cancelled on legal holidays as well as between Christmas and New Year’s Day (December 27-30).

If you want to keep your regular transportation arrangements for a trip that must take place on one of these days, you must inform the Reservation Centre.

The hours of service for legal holidays are in keeping with the Saturday schedule: 8 a.m. – midnight. For the holiday period, December 27-30, the regular schedule will be in effect.

Reservation Centre:
450 973-3111

Here is the list of holidays:

  • December 24 (the day before Christmas)
  • December 25 (Christmas)
  • December 26 (Boxing Day)
  • December 31 (the day before New Year’s)
  • January 1 (New Year’s Day)
  • January 2 (the day after New Year’s Day)
  • Good Friday (variable date)
  • Easter (variable date)
  • Easter Monday (variable date)
  • Monday before May 25 (National Patriots’ Day)
  • June 24 (Québec National Holiday)
  • July 1 (Canada Day)
  • First Monday in September (Labour Day)
  • Second Monday in October (Thanksgiving Day)