How to reach us

Give us your comments!

To help us improve our services, we encourage you to send us your comments, suggestions or concerns. We will look after the appropriate follow-up.


By phone

For questions or comments on your public transit trips, don’t hesitate to get in touch with our Customer Contact Center at 450 688-6520

Monday – Friday: 6:30 a.m. – 8 p.m.
Saturday, Sunday and holidays: 8 a.m. – 12 p.m and 1 p.m. – 5 p.m.

Lost and found

Objects that have been forgotten on the bus are sent to the STL's Customer Contact Center (450 688-6520) where they are kept for a maximum period of two weeks. They can also be recuperated and kept for the same time period at the Montmorency Terminus where they are managed by the Agence métropolitaine de transport (AMT) (450 629-7226).

Notice : We do not rent buses to citizens. We help you to make more efficient outings.


By fax

Our fax is open 24 hours a day, phone 450 662-5457


By mail

Société de transport de Laval
2250, avenue Francis-Hughes
Laval (Québec) H7S 2C3


By e-mail

As a STL client, you have the right to be heard and the right to use commuting services according to your needs and official norms. If you have comments or suggestions concerning our services don’t hesitate to contact us. The STL will answer your demands within a 5 business days following the reception of your completed request.

In order to analyze your demands properly, we may have to contact you. It is therefore important that you leave the right e-mail and telephone coordinates in our customer form down below.

Important : To follow-up on your comment please click here.