The STL's regular network of buses is more accessible than ever.

To offer you better freedom, autonomy and flexibility when you travel.

People in wheelchairs and three and four wheel scooters can now take the regular STL network of buses thanks to our new buses with access ramps.

This service is designed for people who can get on and off the bus by themselves or with help from the bus driver or a travel companion. It is not a replacement for adapted transportation which is still available for people who prefer it or for those who require more help.

Thinking about taking one of our accessible buses? Please read the following to make your trip stress-free.

Download the guide

How to get aboard the STL regular bus network (interactive image) - (In French Only)


Know when and where accessible bus service is available.

To find which lines offer accessible service, designated stops or to read the accessible bus schedule:

  • please visit the Schedules and routes section of our website
  • Contact our Customer Contact Center by telephone at 450 688-6520.

Our pamphlets also provide the schedules for the accessible bus lines which are identified by a pictogram icone adapte for the lines that are accessible by wheelchairs and three and four wheel scooters.

Accessible buses can take you and drop you off at designated stops on accessible lines according to the schedule. Check the bus sign and look for the pictogram icone adapte.

Check that your mobility aid doesn't exceed the dimensions accepted aboard.

  • Manual or motorized wheelchair
  • Three wheel scooter
  • Four wheel scooter
  • Width : 73.66 centimeters (29 inches)
  • Longueur : 116.84 centimeters (46 inches)

If you are accompanied when travelling, get a companion card.

The person accompanying you on your trip is entitled to a free fare when you show your paratransit eligibility card to the driver. You can also obtain a travel companion card from the STL's adapted transportation service.

You can obtain your card by clicking here or by calling 450 662-8356.

Make sure you are at the right stop.

Accessible bus stops are indicated by bus stops that have this pictogram icone adapte.

Identify the bus that can take you aboard

Accessible buses also display this pictogram icone adapte on their electronic display when the service is provided.

Express your intention to board the bus

When you approach an accessible bus, please make sure that you are visible to the bus driver. They will then extend the access ramp after the other passengers have boarded the bus.

Keep your distance from the access ramp while it is being put into position and wait until it is fully in place before starting to board.

The access ramp requires a space that is clear of obstructions in front and on either side. For your safety, please keep a safe distance.

Settle into the area of the bus reserved for transit users with a mobility aid (wheelchair, three - or four-wheel scooter).

Located next to the rear door, the reserved area is easily accessible.

Correctly position your mobility aid.

Your mobility aid must face the back of the bus and be resting on the pressure pad designed for this purpose.

Engage the brakes or any other locking mechanism on your mobility aid.

If you are using a three wheel scooter, please have the front wheel facing forward to ensure its stability.

Give advance notice of your intention to get off the bus.

Press the blue button located under the center seat when it is in a closed position to notify the bus driver that you would like to get of the bus. The bus driver will wet you off at the next accessible bus stop so you can disembark using the access ramp.

At the next authorized stop, wait until the ramp is fully in place before you start making your way along it.

The bus driver will let the other passengers off before extending the access ramp.

A few tips to ensure your trip is safe and comfortable.

  1. For your first trip on an accessible bus we recommended being accompanied. That way you can familiarize yourself with the process of boarding the bus, positioning yourself and getting off the bus while being able to rely on the assistance of your travel companion.
  2. Before using the access ramp to board or get off the bus, make sure you are securely positioned in your mobility aid and attach the safety belt and engage the anti-tilt mechanism.
  3. The access ramp can sometimes reach a 10 degree incline, please move with caution.

FAQ

Can the driver help me board or get off the bus?

NO. For safety reasons, the driver must remain at the wheel of his vehicle at all times. He or she therefore cannot help you board or get off the bus, nor settle you into the area reserved for you and your mobility aid.

Why can I only board or get off the bus at certain stops along a bus route?

The physical configuration of a bus stop must meet certain conditions to allow transit users to safely get on and off the bus using the access ramp. More precisely, the sidewalk must have a minimum height of 8.2 centimetres and a minimum width of 1.5 metres, so that the slope of the ramp isn’t more than 10 degrees.

For this reason, people in a wheelchair or in a three-wheel or four-wheel scooter are only allowed to get on and off the bus at designated stops.

Is accessible bus service available in the winter?

YES. It is offered year round; however, in the winter, the STL may cancel service at certain designated stops if the conditions (i.e. snow or ice) make it too hazardous. In case of doubt, check first by phoning our Customer Contact Centre at
450 688-6520.

What should I do if someone in a wheelchair, three-wheel scooter or four-wheel scooter is already occupying the reserved area inside the bus when I’m getting ready to board?

This situation is highly unlikely, but if it should occur, there are two options:

  • If you can fold your wheelchair and sit on a seat, board the bus by following the boarding procedure. Once settled into a seat, make sure you position your wheelchair so that it is not in the way of other transit users.
  • If you can’t you will unfortunately have to wait until the next accessible bus passes by.

Important notice

The Société de transport de Laval is not responsible for any breakage or damages caused to a wheelchair or three or four wheel scooter following the use of accessibility equipment onboard their buses.